Who are we?
We are Puzzlecube.eu and are located at Bolanden 4, 7071PW in Ulft, the Netherlands.
Our Chamber of Commerce number is 62965921.
Which personal data do we collect and why?
We collect personal data that is necessary to be able to provide our services and also to improve the user experience of our website visitors. We never share personal data with third parties to be able to use it for commercial purposes.
The privacy policy described here applies to the use of the website and the services provided by Puzzlecube.eu. The conditions are valid from 01/12/2019. All previous versions expire by publishing the current privacy policy.
For questions about our privacy policy you can email or call us anything. We will ensure that your message reaches our privacy officer. The contact details can be found in the last part of the privacy policy.
Web store software
To facilitate the ordering process for our visitors, we use a Woocommerce-based webshop. The data is stored on our own hosting and is not shared with third parties. The site is secured by means of SSL encryption. For each step of the process, an assessment was made of what data is necessary. Other data is not requested or is not required, so that a minimum of personnel data is stored.
Cookies
We only use necessary cookies.
| Cookie | Validity period | Description |
|---|---|---|
| _icl_visitor_lang_js | 1 day | Stores the forwarded language |
| woocommerce_items_in_cart | 1 day | Keep track of which products are in the shopping cart |
| wp-wpml_current_language | 1 day | Ensures that the visitor receives the correct language website |
| wp_woocommerce_session_ | 2 days | Necessary for the functioning of the woocommerce shopping cart |
| store_notice[notice id] | session | Ensures that the cookie message can be hidden |
| woocommerce_cart_hash | session | Necessary for the functioning of the woocommerce shopping cart |
| woocommerce_recently_viewed | session | Keep track of which products have recently been viewed |
| wordpress_logged_in | session | Saves whether a user is logged in |
| wordpress_sec | session | Saves whether an admin is logged in |
| wordpress_test_cookie | session | WordPress uses this cookie to check whether cookies can be placed |
| wpml_browser_redirect_test | session | Woocommerce uses this cookie to check whether cookies can be placed |
Web hosting and e-mail
The hosting for the site is purchased from Combell. They process all data entered on our website, but do not use anything for their own purposes. All data hosted at Combell can be accessed and deleted by us.
We use Office 365 from Microsoft to handle our mail. This is an external party with whom we have an agreement to ensure that your personal information is secure.
Logistics
Orders are delivered via DHL. For this we are forced to share name, address and city details with DHL. DHL uses this information only for the performance of the agreement.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the post ID or the article you just edited. It expires after 1 day.
Accountancy
All data for invoicing and order processing is processed via local software and is not shared with third parties.
What is the purpose of data processing?
General purpose of the processing
We only use data for the benefit of our services in order to process the order that you have given us. Your data is not used for targeted marketing. Your data will not be shared with third parties, except for mandatory accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
We do not collect automatic data via third parties such as Google or Facebook. We only collect the data collected by Woocommerce as standard, which is necessary for order processing.
Cooperation with tax and criminal investigations
It may happen that we are required by law to share information in connection with fiscal or criminal investigations by the government. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention period
We keep your data for as long as you are a customer of ours. This means that we do not actively remove orders and data from our records, unless you request this. Based on applicable administrative obligations, we must keep invoices with your personal data for as long as the applicable period expires. Employees no longer have access to your customer profile after a forget request and documents will no longer be linked to your personal data.
What are your rights?
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of settled requests, in the case of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way. We were of course the first to contact us, so that we can process your feedback and improve our services.
Right of inspection
You always have the right to view the data that we (have) process and that relate to your person or that can be traced to it. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that change. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information has been changed.
Right to limit processing
You always have the right to limit the data that we (have) process that relate to or can be traced to your person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the information until you remove the restriction will no longer be processed.
Right to transferability
You always have the right to have the data that we (or have it processed) that relate to your person or that can be traced to that data carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, in such a case, we can no longer continue to provide services, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In appropriate cases you have the right to object to the processing of your personal data by or on behalf of us. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed processed available to you and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.
Changes to the privacy policy
We reserve the right to change our privacy policy. On this page you will always find the most recent version. Each version has a date.
Contact details
You can contact us via sales@puzzlecube.eu or +31 315 2000 15. We will ensure that your request reaches the right person.